Return Policy

Thank you for shopping with Carlos by Carlos Santana. We greatly appreciate your business. To provide you with the best service possible below are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.

1. Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
2. Please visit our Returns center to file a return and get a return label or exchange. It is completely self-service and available 24/7: Returns center
3. If you have any questions, please email us info@carlosshoes.com.  Please be aware our customer service team responds to emails Monday through Friday between 8am and 5pm central time. 
4. Full Price or Sale Price Items can be exchanged or returned for a full refund within 30 days of receiving the item.
5. All clearance and wholesale items are FINAL SALE. This means no refunds, no website credit or exchanges.