Thank you for shopping with Carlos by Carlos Santana. We greatly appreciate your business. To provide you with the best service possible below are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.
- Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
- Please visit our Returns center to file a return and get a return label or exchange. It is completely self-service and available 24/7: Returns center
- If you have any questions, please email us firstname.lastname@example.org. Please be aware our customer service team responds to emails Monday through Friday between 8am and 5pm central time.
- Full Price or Sale Price Items can be exchanged or returned for a full refund within 30 days of receiving the item.
- All clearance and wholesale items are FINAL SALE. This means no refunds, no website credit or exchanges.