Return Policy

Thank you for shopping with Carlos by Carlos Santana. We greatly appreciate your business. To provide you with the best service possible below are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.

  1. Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  2. Please email us info@carlosshoes.com to notify us of your return.
  3. Full Price or Sale Price Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  4. All clearance and wholesale items are FINAL SALE. This means no refunds, no website credit or exchanges.